Legal

In the period from 20.12.2024 to 31.12. 2024. you are entitled to purchase under the following condition:

By purchasing a minimum of 170 coffee capsules of any coffee from the Original or Vertuo line, you can get one of the following products for the price of 1 dinar 

• TRAVEL BOTLLE - Small
• TRAVEL BOTLLE S 3677
• TRAVEL MUG LARGE AQUARELLE
• NUDE TRAVEL MUG
• ICED COFFEE TUMBLER
• TRAVEL MUG M
• TOUCH TRAVEL MUG
• FESTIVE TRAVEL MUG

 

Products stocks are limited. Coffee capsules from both lines can be combined.

The offer does not include packages containing more than 10 capsules and this purchase cannot be obtained by purchasing those packages.

The sales incentive with special sales conditions in the specified period will be implemented in the

• The offer is valid for orders via the Nespresso online store nespresso.rs from 20.12. 2024 from 00: 01h to 31.12.2024 to 23.59h.

• By phone on 0800 253 253 (free call) or +381 11 44 12 965 Working days from 09-17h from 20.12.2024. to 31.12.2024

In order for a buyer to qualify for the aforementioned offer, the buyer must be registered in the Nespresso customer base or register with the Nespresso customer base when making the purchase.

The terms of the offer cannot be combined with other promotions or discounts. The benefit is calculated upon placing the order, which triggers the obligation to pay or at the checkout.

 

The stated benefit can be used by the customer during the campaign on a maximum of 3 (three) times regardless of the sales channel.

In the period from  01.12.2024. to 31.12.2024. you are entitled to purchase selected coffe mashines with a discount.

The customer can get a discount on selected devices from the Original line depending on the number of purchased coffee capsules from both Original and Vertuo lines as follows:

Model aparata	Minimalni  broj	Visina popusta kapsula bilo koje kafe
Inissia Black	50	30%
Inissia Black	150	50%
Essenza Mini C30 White, Essenza Mini D30 Black, Essenza Mini D30 Red	50	30%
Essenza Mini C30 White, Essenza Mini D30 Black, Essenza Mini D30 Red	150	50%
Pixie Titan/Pixie Dark Blue	100	30%
Pixie Titan/Pixie Dark Blue	200	50%
Citiz Silver	100	30%
Citiz Silver	220	50%
Citiz Platinum Stainless Steel D/Citiz Platinum Stainless Steel C	150	30%
Citiz Silver/Citiz Platinum Stainless Steel D/Citiz Platinum Stainless Steel C	300	50%
Citiz&Milk Red	150	30%
Citiz&Milk Red	350	50%
Citiz Platinum Stainless Steel with Milk C	200	30%
Lattissima One Black	200	30%

 

During the duration of the campaign, the buyer can obtain a discount on selected devices from the Vertuo line:

 

• 20% discount on selected devices without buying coffee capsules: Vertuo Next Matt Black/ Vertuo Next Red, Vertuo Metal.
• Selected devices without buying coffee capsules: Veruto Pop Black/Vertuo Pop Yellow/Vertuo Pop Blue/ Vertuo Pop Pantone

 

 can be purchased at a promotional price of 9.850,00 RSD

 

The offer does not include packages containing more than 10 capsules and the discount cannot be obtained by purchasing those packages.

 

The offer applies to all currently available coffee machines from the offer. Inventory supplies are limited.

 

The offer with special sales conditions in the specified period will be implemented:

 

• In the retail units Nespresso on following addresses :

 

• TC Delta City, Jurija Gagarina 16-16a, Novi Beograd
• Ušće Shopping Centar, Bulevar Mihaila Pupina 4, Novi Beograd i
• TC Promenada, Bulevar oslobodjenja 119, Novi Sad
• TC GALERIJA, Bulevar Vudroa Vilsona 14 Novi Beograd

 

• The offer is valid for orders via the Nespresso online store nespresso.rs from 01.12. 2024 from 00: 01h to 31.12.2024 to 23.59h.

 

• By phone on 0800 253 253 (free call) or +381 11 44 12 965 Working days from 09-17h from 01.12. 2024 to 31.12. 2024.

 

In order for a buyer to qualify for the aforementioned offer, the buyer must be registered in the Nespresso customer base or register with the Nespresso customer base when making the purchase.

 

The terms of the offer cannot be combined with other promotions or discounts. The discount is calculated upon placing the order, which triggers the obligation to pay or at the checkout.

 

The stated benefit can be used by the customer during the campaign on a maximum of 3 (three) coffee machines, regardless of the sales channel, but a maximum of 1 coffee machine on an individual account

In the period from 16.12.2024 to 31.12. 2024. you are entitled to purchase under the following condition: 

By purchasing a minimum of 80 coffee capsules of any coffee from Original or Vertuo line, you can get a NESPRESSO TOTE BAG for a price of 1 RSD

Product stocks are limited. Coffee capsules from both lines can be combined.

The offer does not include packages containing more than 10 capsules and this purchase cannot be obtained by purchasing those packages.

The sales incentive with special sales conditions in the specified period will be implemented in the retail units Nespresso on following adresses :

• TC Delta City, Jurija Gagarina 16-16a, Novi Beograd

• Ušće Shopping Centar, Bulevar Mihaila Pupina 4, Novi Beograd

• TC Promenada, Bulevar oslobodjenja 119, Novi Sad

• TC GALERIJA, Bulevar Vudroa Vilsona 14 Novi Beograd

 

In order for a buyer to qualify for the aforementioned offer, the buyer must be registered in the Nespresso customer base or register with the Nespresso customer base when making the purchase.

The terms of the offer cannot be combined with other promotions or discounts. The discount is calculated upon placing the order, which triggers the obligation to pay or at the checkout.

The stated benefit can be used by the customer during the campaign on a maximum of 3 (three) times regardless of the sales channel.

SF1 COFFEE COMPANY WITH LIMITED LIABILITY FOR TRADE AND SERVICES NOVI SAD
Address: Kralja Aleksandra 12/3/57, Novi Sad, Serbia
Activity: Other retail food trade in specialized stores
Activity code: 4729
PIB: 110803242
Identity number: 21388513
Web: www.sf1group.com
E-mail: nespressoclub@sf1coffee.com
Phone: 0800 253 253

Cookies policy

What are Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How and why do we use Cookies

We use Cookies to improve the use and functionality of our website and to better understand how visitors use our websites and the tools and services offered on it. Cookies help us tailor Nespresso Sites to your personal needs, to improve its/their user-friendliness, gain customer satisfaction feedback and to communicate to you elsewhere on the internet. The information provided by cookies on the website can also be used by third parties for functional or advertising purposes.

What type of Cookies are used?

We may use the following types of cookies on Nespresso Sites:

• Necessary Cookies

These cookies are required to enable the core website functionality and must be accepted for the website to work. Their use can include authentication, security or localisation purposes.

Example:We use cookies to store information about your preferred language on the Website and to remember that the next time you log in. As well, once you’re identified and authenticated we use a temporary cookie to recognize you during your session and prevent that someone else tries to impersonate you even if you don’t close your session properly.

• Session ID: Nespresso web sites use specific Cookies, which are essential for it to work properly. One is a Cookie used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside Nespresso systems, and is held only temporarily while the user is accessing account pages and other pages, which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.

• Functional Cookies

These cookies help us improve or optimize the experience we provide. They allow us to measure site usage and improve performance.

Example:

We use Adobe Analytics to measure where people come from to our Website and the behaviour on our Website.  These cookies help us understand how visitors interact with our Website, providing information about areas visited, time spent and any issues encountered. We use this information to improve the experience and performance of our websites.

For more information, please refer to this link

 

• Language: Used to tailor the default language for the site. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.
• Coountry: Used to propose the most relevant experience based on the country that the user lives in and wants to be delivered to when purchasing Nespresso products. 
• Promotion: Used to recognise Nespresso Club Members eligible to promotions and display information about their corresponding offers.
• Login: Used to offer Club Members the option to remember their credentials in order to avoid them retyping their user ID and password each time they access the Nespresso Club section.
• Google Analytics: Google Analytics tracking uses cookies in order to provide insights on what users do when they visit our site. Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser. However, Google Analytics cookies do not collect personal data about your website visitors.
• Adobe Omiture: Used to provide anonymous / aggregated information about where user goes and what user does on Nespresso websites.
• Via Michelin: Used to offer users tailored services based on their geographic context, such as Nespresso store locator.
• iPROM: The system places a fist-party cookie and its value to local storage. Identifier in then is used to connect website visitors to the advertiser's DMP platform. The advertiser can then show the user customized ads on other online media. The system installs the local storage identifier to the user profile (browser) upon prior explicit consent on the website. The user's identifier is anonymized and does not contain personal data.
• iPROM: The system installs a browser identifier in a first-party cookie for the duration of the session, and additionally stores its value in session storage. The identifier is used to link the website visitor’s session to the advertiser's DMP platform. The advertiser can use this link to show personalised ads to the user and measure the goals achieved during the session. The system will only install the identifier if prior explicit consent has been obtained on the advertiser's website. The user identifier is anonymised and does not contain personal data.

 

• Advertising Cookies

These cookies are used by advertising companies with which we work to serve ads that are relevant to your interests when you browse the internet. Thanks to those cookies, these ads are targeted, relevant to you and your interests, and limited in the number of times you see them. They also allow us to measure the effectiveness of online advertising campaigns.

We may share this information with other parties, including our agencies.

Example: 

We use Google DoubleClick to understand how people engage with our digital advertising campaigns run on the Google advertising network.

For more information, please refer to this link

• Google Doubleclick: These Cookies are used to understand how people engage with our digital advertising campaigns. They allow us to understand and evaluate clicks on our adverts so that we can improve the service you receive.

• Nespresso Sites also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Nespresso Sites to your personal needs.
• iPROM: iPROM's cookie enables the system to set a cookie in order to display customized ads on other online media, after user leaves their website. The system places the cookie on the user profile (browser) based on user’s prior explicit consent on the website. The user's profile is anonymous and does not contain personal information.

 

• IP Addresses: 

An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP Addresses for the following purposes:

(i) troubleshoot technical concerns, (ii) maintain website safety and security (iii) better understand how our websites are utilized, and (iv) to better tailor content to your needs depending on the country you are in.

• Log Files: 

We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data.

• Web beacons: 

We may use web beacons (or clear GIFs) on the Nespresso Sites. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page for the purpose of transferring data back to us. The information collected via web beacons may include information about how a user responds to an email campaign (e.g. the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

Manage your cookies / preferences

Nespresso is working with the company TRUSTe  to allow users to specify to us their cookie preferences. TRUSTe  is a leading global Data Privacy Management company which enables businesses to safely collect and use customer data in a compliant and transparent way.

Users may access and change their cookie preferences at any time by clicking the “Cookie Preferences” link on our site.  This loads a Cookie Management tool powered by TRUSTe  which provides information about the types of cookies used on our site and provides the user the choice to opt out of Advertising and Functional Cookies in order to comply with international laws and regulation. 

After the user selects the type(s) of cookies they want to opt out of and submits their preference, the TRUSTe  Cookie Management tool will ping all opt outs that are available for the cookies that were found on the Nespresso site.  This cookie list is updated quarterly to maintain a complete list of advertising and functional cookies.

Nespresso Site - Legal Policy Update

We reserve he right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information. 

This notice was last updated: November 2019

 

Terms of Use

Nespresso Website Terms of Use

Thank you for visiting this website. Please read the Terms and Conditions contained in this document carefully since any use of this website constitutes your acceptance of the Terms and Conditions set out herein.

Throughout this site, the terms "we", "us", "our" and "Nespresso" refer to the company SF1 Coffee Ltd.

“You” refers to any person accessing and/or using this website.

Website Privacy Notice

Any personal information or material sent to this website are subject to the terms and conditions set out in the Privacy Notice located on this website.

Accuracy, completeness and timeliness of information

Whilst we use all reasonable attempts to ensure the accuracy and completeness of information on this website, we are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

Transmission

Any non-personal communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Nespresso is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Nespresso use will not violate any third party's rights or otherwise place us in breach of any applicable laws. By sending any idea, works of art, invention, development, suggestion or concept, you give consent to publish it. Nespresso is under no obligation to use the information submitted.

Intellectual property rights

All copyright, trademarks and other intellectual property rights in all text, images and other materials on this website are the property of Nespresso or are included with the permission of the relevant owner.

You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices and that the trademark notice below appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

The trademarks, logos, characters and service marks (collectively "Trademarks") displayed on this website belong to Société des Produits Nestlé S.A. part of the Nestlé Group. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that Nespresso will vigourously enforce its intellectual property rights to the fullest extent of the law.

Links to other websites

Links on Nespresso websites may take you outside Nespresso network and systems and Nespresso accepts no responsibility for the content, accuracy or function of these other third party websites. The links are provided in good faith and Nespresso cannot be held responsible for any subsequent change in other third party websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by Nespresso. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.

Warranties and Disclaimers

Your use of this website is at your own and exclusive risk.

Warranties

This website is provided to you on an "As Is" and "As Available" basis and, consequently, Nespresso gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability or satisfactory quality and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties, that access to this website will be un-interrupted or error-free or free from viruses, that this website will be secure, that any advice or opinion obtained from Nespresso through this website is accurate or to be relied upon and any representations or warranties thereto are accordingly expressly disclaimed.

Please note that some jurisdictions may not allow exclusions of implied warranties, so some of these exclusions may not apply to you. Please check your local laws.

We reserve the right to restrict, suspend or terminate without notice your access to this website or any feature of this website or any feature or part thereof at any time.

Liability

Nespresso and/or any other party involved in the creating, producing or delivering this website on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever and howsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or to the extent permitted by applicable law, from any actions we take or fail to take as a result of any electronic mail messages you send us.

Nespresso and/or any other party involved in the creating, producing or delivering this website shall have no responsibility to maintain the material and services made available on this website or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.

Further, Nespresso shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.

To the maximum extent permitted by applicable law, you expressly waive all claims against Nespresso and SF1 coffee Ltd., its officers, directors, employees, suppliers and programmers that may arise from your use or access of this website.

Prohibited Activity

You are prohibited from doing any act that Nespresso in its absolute discretion may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:

- Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals;

- Using this website to defame or libel Nespresso, its employees or other individuals or acting in such a way that brings into disrepute the good name of Nespresso.

- Uploading files that contain viruses that may cause damage to the property of Nespresso or the property of other individuals; and

- Posting or transmitting to this website any non-authorised material including but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of Nespresso or third party´s systems or network security, defamatory, racist, obscene, threatening, pornographic or otherwise unlawful.

Jurisdiction and governing law

FOR NATION SPECIFIC WEBSITES

Nespresso products, materials, offers and information appearing on this website are intended for Serbian users and/or customers only. Nespresso makes no representation that the products and the content of this website are appropriate or available in locations other than Serbia. Please contact our local distributor to obtain more information about the products availability in your country. The products appearing in this website are only visual representations and as such are not in their real size, packaging colour etc.

You and Nespresso agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by Serbian law and be submitted to the exclusive jurisdiction of the courts of Sofia, Serbia.

Legal notice update

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.

 

Terms of sale Nespresso Serbia

 

1. Definitions

 

When the following terms appear in these conditions:

“Products” means the products sold by Nespresso .

"Nespresso" means the company called "SF1 coffee doo", a distributor of NESTLE Nespresso S.A., with headquarters in Novi Sad, Serbia, at the address of Kralja Aleksandra 12/3/57 which, as the holder of the "Nespresso" franchise for the territory of Serbia, acts in its own name and for its own account, but uses the brand name "Nespresso",

"Services" means the Services that Nespresso provides to its customers.

2. Basic conditions

These general conditions: (a) govern all orders and purchases from Nespresso, in any way. Regarding online purchases, please see our page to read additional specific terms, (b) apply to your participation as a member of the Nespresso Club and the provision of Products and Services, (c) may be modified by Nespressa at any time, by sending a notification or publishing it on pages related to Serbia, within the page www. Nespresso.rs.

3. Orders

3.1. You can order Products and Services in the following ways:

(a) by phone on the number: 0800 253 253 (free call) or +381 11 44 ​​12 965.

(b) via the Internet, on the website www.Nespresso.rs.

(c) In Nespresso Boutique:

- Delta City, Jurija Gagarina 16, Belgrade.

- Ušće shopping center, Bulevar Mihajla Pupina 4, Belgrade from April 29, 2019.

-Promenada shopping center, Bulevar Oslobodjenja 119, Novi Sad from 31.01.2020

3.2. The smallest package of coffee contains 10 capsules.

3.3. For non-retail orders, each coffee order must be for a quantity of at least 50 capsules and may include any combination of dozens of capsules.

3.4. All orders are subject to stock availability restrictions. Nespresso will notify customers as soon as possible of any out of stock.

3.5.

4. Delivery and Acceptance (Deliveries)

4.1. Nespresso will make every effort to deliver the Products and Services to the address specified in your order within two (2) business days. Delivery is made exclusively to addresses on the territory of Serbia. If, for a specific reason or force majeure, the aforementioned preferred delivery time cannot be met, you will be notified in good time.

4.2. If you wish to have the delivery of Products or Services performed in a different manner than that provided by Nespresso, you must submit such a request to Nespresso and, if accepted, pay all associated costs.< /p> 4.3. Ownership of the Products and all risks involved are transferred to You at the time You receive them.

4.4. We inform customers that upon delivery and before signing the handover document, they should inspect the package. If the package is damaged, do not receive it, but must hand it over unopened to the courier who attempted the delivery. About the stated situation  notify us immediately on the phone numbers 0800 253 253 (free call) or +381 11 44 ​​12 965.

5. Return of goods

5.1. You have the right to return any goods that do not suit you within 14 days from the day of acceptance of delivery - as defined here.

5.2. You are responsible for checking the quantity and quality of the goods upon delivery and, in case of defective or non-conforming goods, you are obliged to inform Nespresso immediately, without delay, upon receipt of the goods. If the product you purchased is truly defective, Nespresso may repair or replace it or give you a refund in accordance with your legal right, as defined

Nespresso Privacy Notice

Effective: 21.08.2020.

SCOPE OF THIS NOTICE

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it.

This Notice explains how your Personal Data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10).

This Notice provides important information in the following areas:

1. SOURCES OF PERSONAL DATA
2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
4. USES MADE OF YOUR PERSONAL DATA
5. DISCLOSURE OF YOUR PERSONAL DATA
6. RETENTION OF PERSONAL DATA
7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
8. ACCESS TO YOUR PERSONAL DATA
9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
10. CHANGES TO OUR NOTICE
11. DATA CONTROLLERS &CONTACT

1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).

Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.

E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

Nespresso Boutiques. Stores managed by Nespresso.

Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

Points of Sales.  Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.

Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).

 

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favourite products, hobbies and interests, and household or lifestyle information.

Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking. You have the right to object to the use of such technologies, for further details please see Section 3.

Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

Third party social network information. This refers to any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.

Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case,  We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

Calls to CRC. Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

 

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

4. USES MADE OF YOUR PERSONAL DATA

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

What We use your Personal Data for

Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

Our reasons

• Fulfilling contractual obligations
• Legal obligations
• Our legitimate interests

Our legitimate interests

• Improving and developing new products and services
• Being more efficient

Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.

Our reasons

• With your consent (where required)
• Fulfilling contractual obligations
• Our legitimate interests

Our legitimate interests

• Working out which of our products and services may interest you and telling you about them
• Defining types of customers for new products or services

Third party social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.

Our reasons

• With your consent (where required)
• Our legitimate interests

Our legitimate interests

• Working out which of our products and services may interest you and telling you about them
• Defining types of customers for new products or services

Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.

Our reasons

• With your consent (where required)
• Our legitimate interests

Our legitimate interests

• Working out which of our products and services may interest you and telling you about them
• Defining types of customers for new products or services

Order fulfillment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.

Our reasons

• Fulfilling contractual obligations
• With your consent (where required)
• Legal obligations
• Our legitimate interests

Our legitimate interests
• Improving and developing new products and services
• Being more efficient
• Protect our assets and staff

Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, to reconcile those accounts into one single account. We also use your Personal Data to ensure our security.

Our reasons

• Fulfilling contractual obligations
• With your consent (where required)
• Legal obligations
• Our legitimate interests

Our legitimate interests
• Improving and developing new products and services
• Being more efficient
• Protect our assets and staff
              

Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

Our reasons

• Legal obligations
• Our legitimate interests

Our legitimate interests

• Compliance with legal obligations
• Protect our assets and staff

5. DISCLOSURE OF YOUR PERSONAL DATA

In addition to the Nespresso/Nestlé entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share your Personal Data with the following types of third party organisation:

Service providers. These are external companies that We use to help Us run our business (e.g. order processing, order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

6. RETENTION OF YOUR PERSONAL DATA

In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws

7. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.

Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/app.

Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nespresso/Nestlé entities or ad-hoc in-country partners including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).

Buyers personal data such as name, address and telephone number may/shall be transferred to the repairer.

8. ACCESS TO YOUR PERSONAL DATA

Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.

These rights can be exercised by sending Us an e-mail srb.dataprivacy@sf1coffee.com or writing to us SF1 Coffee, Kralja Aleksandra 12/3/57, Novi Sad, Srbija, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data;  (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.

 

9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above.

Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

Interest Based Advertising. We partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet.  Some of those advertisements are tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time.  You can visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you can opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store.  You can also stop the collection of precise location data from a mobile device by accessing your device location service settings.

10. CHANGES TO OUR NOTICE

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

11. DATA CONTROLLERS & CONTACT

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: mail srb.dataprivacy@sf1coffee.com or writing to us SF1 Coffee, Kralja Aleksandra 12/3/57, Novi Sad, Srbija or call our CRC on 0800 90091.

You can also contact our Data Protection Officer via email at: mail srb.dataprivacy@sf1coffee.com or writing to us SF1 Coffee, Kralja Aleksandra 12/3/57, Novi Sad, Srbija

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

Data controllers

Nestlé Nespresso SA

Avenue de Rhodanie 40, 1007 Lausanne,

Switzerland

Responsible for

All activities

Data controllers

Nestlé Treasury International S.A.  7,

Rue Nicolas Bové  L - 1253 Luxembourg

Responsible for

Website/app related payment card operations.

Point to note: in certain limited cases, another Nestlé or Nespresso entity might be behind the processing of your payment card details.

Data controllers

SF1 Coffee,

Kralja Aleksandra 12/3/57,

Novi Sad, Srbija

Responsible for

All activities

 

If the customer withdraws from the contract, he has the right to a refund or exchange for another product. The trader is obliged to return to the consumer the funds he paid under the contract when he receives or takes over the goods that the buyer returns.

The buyer is obliged to return the product without delay, and no later than within 14 days from the day he sent the cancellation form. After the expiration of 14 days from the day he sent the cancellation, the product can no longer be returned.
When returning goods, it is mandatory to return them in a correct and unused condition and in the original, undamaged packaging, and the original fiscal slip must be attached.

Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for malfunctioning or damage to the product that is the result of inadequate handling of the product, i.e. the buyer is solely responsible for the reduced value of the product that occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that the product is defective or damaged due to the buyer's fault, the price will be refunded and the product will be returned to him at his expense.

The trader is obliged to return to the buyer the amount paid by the consumer under the contract without delay, and no later than within 14 days from the day of receipt of the declaration of withdrawal, and after receiving the product.

The cost of returning goods and money is borne by the buyer, except in cases where the buyer receives a defective or wrong item.

Nespresso accepts the return of only those goods that are brand new and in their original condition and packaging, with accompanying invoices. Under such conditions, Nespresso will reimburse the amount paid for the returned products within 14 days of receipt of such products.

You can download the cancellation form here.
You can download the distance contract here.

Click here to download Withdrawal from contract..

You can download the complaint form here.

You can download the distance selling agreement here.

In order to shop on the Nespresso Serbia website, you need to be registered.
The registration process is simple:

Click on 'Sign In' at the top of any page, then 'Register'.

A new page will open where you need to enter your first name, last name, email address and password. Choose whether you are a Nespresso Club member. If so, enter your Nespresso Club membership number and postal code.

Tick the box in front of the field “I allow the use of my data and agree to the Nespresso Privacy Policy” and click Continue.

On the new page, choose whether you want to register as a natural or legal person and enter the delivery information. Fields marked with * are mandatory. Choose the ways you want to be contacted. Click "Continue".

In the next step, you have the option to register your coffee machine if you already own it. Choose the model, color, enter the serial number of your device, date of purchase and how you got the device. Click on Registration.

If you do not own a device, click on Registration.

You have successfully registered.

Ordering process

Select the items you want to buy. Next to each item there is an "Add to Cart" button - click on it and select the quantity. The item will be added to your basket.

At any time, by clicking on "Cart" at the top of the page, you can see how many items you have in your cart and what their total price is. All prices on the site are expressed with value added tax (VAT) included.

If you wish to cancel the purchase of a product, click the "X" next to it and the product will be removed from the cart.

When you have selected all the items you want to buy, click on "My Cart" and you will be redirected to a new page with the contents of your cart. Click “Continue” at the bottom of the page. Confirm your delivery data, or enter new ones if you want the products to be delivered to a different address.

Currently, we only enable delivery by Milšped delivery service on the territory of Serbia.

Here you can see the shipping costs of your order. The price includes VAT.

Click on “Continue”.

On this page you can choose a payment method. If you have registered as a natural person, you can choose one of two ways:

- Payment on delivery - you pay cash to the courier upon delivery of your order.
or
- Payment by card - by choosing this option, you will be redirected to the secure portal of the WS Pay provider for payment by card and you need to follow the instructions.

If you have registered as a Legal Entity, you can pay for your order via invoice. Upon receipt of the order, payment instructions will be sent to you.
Click "Continue".

If you have any comments regarding delivery, you can enter them in the field on this page.

Accept the terms of purchase by checking the box next to the text "By clicking the button, you agree to the Terms of Use and Sale.".

Click on “Confirm”.

Your ordering process is complete.

An order confirmation with a specification of the ordered products, prices and delivery costs will be sent to the email address you left during registration.